:root{--ms-orange:#f97316;--ms-orange-dark:#c2410c;--ms-ink:#211a16;--ms-muted:#756b64;--ms-line:rgba(33,26,22,.10);--ms-bg:#fffaf6;--ms-card:#fff;--ms-green:#25d366}
#malu-whatsapp-suporte{display:none!important}
#malu-support-launcher{position:fixed;right:18px;bottom:max(18px,env(safe-area-inset-bottom));z-index:2147482999;border:0;border-radius:999px;background:#fff;color:var(--ms-ink);box-shadow:0 12px 36px rgba(33,26,22,.18);padding:9px 13px 9px 9px;display:flex;align-items:center;gap:9px;cursor:pointer;font:700 12px/1.2 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;transition:transform .18s ease,box-shadow .18s ease;-webkit-tap-highlight-color:transparent}
#malu-support-launcher:hover{transform:translateY(-2px);box-shadow:0 16px 42px rgba(33,26,22,.22)}
.ms-launch-avatar,.ms-header-avatar{position:relative;display:grid;place-items:center;flex:none;border-radius:50%;overflow:hidden;background:linear-gradient(145deg,#f8c8a6,#fde4d1);box-shadow:inset 0 0 0 1px rgba(0,0,0,.05)}
.ms-launch-avatar{width:42px;height:42px}.ms-header-avatar{width:44px;height:44px}
.ms-avatar-svg{width:100%;height:100%;display:block}
.ms-online-dot{position:absolute;right:0;bottom:1px;width:11px;height:11px;border-radius:50%;background:#20c76b;border:2px solid #fff}
.ms-launch-copy{display:flex;flex-direction:column;align-items:flex-start}.ms-launch-copy strong{font-size:12px}.ms-launch-copy span{font-size:10px;font-weight:600;color:#8a7d75;margin-top:2px}
#malu-support-panel{position:fixed;right:18px;bottom:86px;z-index:2147483000;width:min(390px,calc(100vw - 24px));height:min(620px,calc(100vh - 118px));background:var(--ms-bg);border:1px solid var(--ms-line);border-radius:24px;box-shadow:0 24px 80px rgba(30,20,14,.28);display:none;overflow:hidden;font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ms-ink)}
#malu-support-panel.ms-open{display:flex;flex-direction:column;animation:msUp .18s ease-out}@keyframes msUp{from{opacity:0;transform:translateY(10px) scale(.985)}to{opacity:1;transform:none}}
.ms-header{display:flex;align-items:center;gap:11px;padding:14px 14px 13px 15px;background:#fff;border-bottom:1px solid var(--ms-line)}
.ms-header-info{min-width:0;flex:1}.ms-header-title{font-size:13px;font-weight:800;letter-spacing:-.01em}.ms-header-sub{font-size:10.5px;color:#7e736d;margin-top:2px;display:flex;align-items:center;gap:5px}.ms-header-sub i{width:7px;height:7px;background:#20c76b;border-radius:50%;display:inline-block}
.ms-close{width:34px;height:34px;border:0;border-radius:50%;background:#f5efeb;color:#5f544e;cursor:pointer;font-size:20px;line-height:1;display:grid;place-items:center}
.ms-disclosure{padding:7px 13px;background:#fff5ed;color:#8c4b21;font-size:9.5px;line-height:1.35;text-align:center;border-bottom:1px solid rgba(249,115,22,.12)}
.ms-messages{flex:1;overflow:auto;padding:15px 12px 10px;scroll-behavior:smooth}
.ms-row{display:flex;margin:8px 0}.ms-row.user{justify-content:flex-end}.ms-row.assistant{justify-content:flex-start}
.ms-bubble{max-width:84%;padding:10px 12px;border-radius:16px;font-size:12.5px;line-height:1.45;white-space:pre-wrap;word-wrap:break-word}
.ms-row.assistant .ms-bubble{background:#fff;border:1px solid var(--ms-line);border-top-left-radius:6px;box-shadow:0 4px 14px rgba(33,26,22,.05)}
.ms-row.user .ms-bubble{background:linear-gradient(135deg,var(--ms-orange),#ef5d07);color:#fff;border-top-right-radius:6px;box-shadow:0 5px 14px rgba(249,115,22,.20)}
.ms-time{font-size:8.5px;opacity:.52;margin-top:4px;text-align:right}
.ms-typing{display:inline-flex;gap:4px;align-items:center;padding:11px 13px;background:#fff;border:1px solid var(--ms-line);border-radius:16px;border-top-left-radius:6px}.ms-typing i{width:5px;height:5px;border-radius:50%;background:#a9988d;animation:msDot 1.2s infinite}.ms-typing i:nth-child(2){animation-delay:.15s}.ms-typing i:nth-child(3){animation-delay:.3s}@keyframes msDot{0%,70%,100%{transform:translateY(0);opacity:.45}35%{transform:translateY(-3px);opacity:1}}
.ms-quick{display:flex;gap:7px;flex-wrap:wrap;padding:3px 12px 8px}.ms-chip{border:1px solid rgba(249,115,22,.22);background:#fff;color:#8b451a;border-radius:999px;padding:7px 10px;font-size:10px;font-weight:750;cursor:pointer}.ms-chip:hover{background:#fff3e9}
.ms-feedback{display:flex;gap:7px;padding:0 12px 9px}.ms-feedback button{border:1px solid var(--ms-line);background:#fff;border-radius:999px;padding:6px 9px;font-size:9.5px;font-weight:700;color:#675c56;cursor:pointer}
.ms-human-card{margin:3px 12px 10px;padding:11px;border-radius:15px;background:#f0fff5;border:1px solid rgba(37,211,102,.22);display:none}.ms-human-card.ms-show{display:block}.ms-human-card strong{display:block;font-size:11px}.ms-human-card p{margin:4px 0 9px;font-size:10px;line-height:1.4;color:#5d6c62}.ms-wa{display:flex;align-items:center;justify-content:center;gap:7px;background:var(--ms-green);color:#fff!important;text-decoration:none;border-radius:11px;padding:10px 12px;font-size:11px;font-weight:800}.ms-wa svg{width:16px;height:16px;fill:currentColor}
.ms-composer{padding:10px 10px max(10px,env(safe-area-inset-bottom));background:#fff;border-top:1px solid var(--ms-line)}.ms-input-wrap{display:flex;gap:7px;align-items:flex-end;background:#f7f2ef;border:1px solid rgba(33,26,22,.08);border-radius:16px;padding:7px 7px 7px 11px}.ms-input{flex:1;resize:none;border:0;outline:0;background:transparent;min-height:34px;max-height:92px;padding:7px 0 5px;font:500 12px/1.35 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ms-ink)}.ms-input::placeholder{color:#a59890}.ms-send{width:38px;height:38px;border:0;border-radius:12px;background:var(--ms-orange);color:#fff;display:grid;place-items:center;cursor:pointer;flex:none}.ms-send:disabled{opacity:.45;cursor:default}.ms-send svg{width:18px;height:18px;fill:currentColor}
.ms-footer-note{text-align:center;font-size:8.5px;color:#a2948c;margin-top:6px}.ms-retry{display:inline-block;margin-top:7px;border:0;background:none;color:var(--ms-orange-dark);font-size:10px;font-weight:800;cursor:pointer;text-decoration:underline}
@media(max-width:480px){#malu-support-launcher{right:12px;bottom:max(12px,env(safe-area-inset-bottom));padding-right:11px}#malu-support-panel{right:8px;bottom:76px;width:calc(100vw - 16px);height:min(650px,calc(100vh - 92px));border-radius:20px}.ms-bubble{max-width:88%}}
@media(prefers-reduced-motion:reduce){#malu-support-panel.ms-open{animation:none}.ms-typing i{animation:none}}